Local & Capable
The support is where you are, no matter where that is.A perfect combination of a local personal touch and groundbreaking infrastructure.
Offering b.cares provides benefit parity across an organization, ensuring the same high-quality level of service is delivered consistently, regardless of where employees live and work.
My own experience has made me realize that this imbalance is no way to live the start-up life, and, in fact, it’s detrimental to this kind of work. The only way I survive the dark periods is by constantly renewing myself and my perspective.
— Brad Feld, Foundry Group
Local Presence
Employees will receive support through our network of service centers, as well as local service delivery partners.
The state-of-the-art international call centers that b.cares utilizes are located in the US. With additional call centers located in the UK, Ireland, Canada, Portugal, France, Belgium, the UAE, Indonesia, India, China, Japan, and Singapore for clients that require a global reach.
Our global network delivers culturally appropriate counseling. Our participants experience the benefit of their local language and affiliate providers who understand the local challenges that may be encountered.
Infrastructure
The infrastructure is the foundation of b.cares, enabling us to provide the highest level of performance no matter where our clients and participants may be located. These features include:
Unified Case Management System (UCMS) –
Used worldwide, our case management system is compliant with data protection regulations in all countries.
Unified communication system –
The Avaya telephony platform connects all b.cares service centers to one another, which is key for business continuity.
ISO 27001 certification
With an information security team dedicated to maintaining confidentiality and privacy and ISO 27001 certification of the information security management system. b.cares makes it a priority to ensure our participants’ information is protected.